ENCORE CANCELLATION policy.

At Encore, we understand that unexpected circumstances may arise and plans may change.
However, in order to provide the best possible experience for all of our members and to ensure the smooth operation of our classes, we have implemented the following Late Cancellation Policy:

GROUP CLASS (cancellation)

• If you need to CANCEL a class reservation, you must do so no later than 6 hours before the scheduled class.

PERSONAL TRAINING (cancellation)

• If you need to cancel a personal training reservation, you must do so no later than 24h before the scheduled session.

• Any cancellations made within 24h will result in a deduction of half a credit from your package.

• Any cancellations made within 6h will result in a deduction of one credit from your package.

PERSONAL TRAINING (postponing)

• If you need to postpone a PT reservation on the same day, half a credit will be deducted from your package (please kindly note that this is subject to trainers availability).

• Failure to postpone on the same day will result in cancelling your reservation accordingly to the cancellation policy stated above.

We ask for your cooperation in adhering to this policy, as last-minute cancellations can disrupt the planning and staffing of our classes, as well as prevent other members from being able to attend.

Thank you for your understanding and for being a part of Encore.